# AI Transcription for Contact Centers Source: https://speechmatics-website-git-preview-speechmatics.vercel.app/use-cases/contact-center-solutions Transform customer interactions with Speechmatics' contact center solutions. Boost efficiency, accuracy, and satisfaction using advanced speech recognition technology. Explore our use cases and unlock the potential of contact center solutions. ## Contact Center AI, powered by real-time technology. Reduce wait times, increase agent productivity and improve customer experience in contact centers with Speechmatics' voice AI. - [Speak to an Expert](https://speechmatics-website-git-preview-speechmatics.vercel.app/speak-to-sales) - G2 HighPerformer Spring 2024 - G2 HighPerformer Summer 2024 - [G2 Most likely to recommend Winter 2025](https://www.g2.com/products/speechmatics/reviews) - G2 HighPerformer Fall 2024 - [G2 HighPerformer Winter 2025](https://www.g2.com/products/speechmatics/reviews) ## The best ears in the business ##### Real-time transcription and intelligent Voice AI that truly listens - built for enterprise ### Real-time demo — Unbeatable real-time AI transcription Try it now - **Real-time Voice Agent Assist** - real-time transcription and sentiment to efficiently handle customer service with AI. - **Enhanced AI Phone Analytics** - accurate, detailed transcriptions for deeper insights into customer behavior and emerging trends. - **Multilingual Support** - 56+ languages with diverse dialects and accents, [enabling real-time transcription](https://speechmatics-website-git-preview-speechmatics.vercel.app/product/real-time) and AI powered translation. ### AI Agent demo — Automate your contact center with AI phone calls Try it now - **Intelligent Call Routing** - Quickly identify customer intent, routing calls accurately to the most appropriate agent. - **24\7 Automated Support** - Seamless customer support around the clock, ensuring your customers receive immediate attention. - **Proactive Call Handling** - Reduce wait times and improve customer satisfaction by automatically addressing common questions. - Content Guru - Veritone - [Prosodica](https://www.speechmatics.com/product/case-studies/vail-systems-prosodica) — Driving better conversations at scale - Liquid Voice ## Why leading contact centers choose Speechmatics Empowering contact centers to excel and adapt for tomorrow with unmatched accuracy, global reach and flexible integrations. ### Accurate — Unmatched global accuracy Consistently high accuracy across languages, dialects and accents in challenging environments. - [Translation](https://speechmatics-website-git-preview-speechmatics.vercel.app/languages) ### Innovative — Future-proof innovation Speechmatics ensures your AI contact center stays ahead of the competition with industry leading speech technology. - [Real-Time](https://speechmatics-website-git-preview-speechmatics.vercel.app/product/real-time) ### Enterprise focus — Built for enterprise Flexible deployment options, including [cloud, on-prem and on-device](https://speechmatics-website-git-preview-speechmatics.vercel.app/product/features-and-deployments) with enterprise-grade reliability for your call center. - [Security](https://speechmatics-website-git-preview-speechmatics.vercel.app/security) ## Proven contact center performance, backed by data ### Proven contact center performance, backed by data. Leading the market in AI transcription accuracy Speechmatics’ real-time AI transcription leads the way - producing 25% fewer errors than Microsoft, and 70% fewer than Deepgram. - [Speak to an Expert](https://speechmatics-website-git-preview-speechmatics.vercel.app/speak-to-sales) [real -time comparison chart-deepgram lead-v3 (1)](https://assets.ctfassets.net/yze1aysi0225/6E5csC4MO8WTC5CDzRaQMa/ba216cfc72142102a53d44647b746a15/real_-time_comparison_chart-deepgram_lead-v3__1_.riv) ## CPAASAA — Proud members of CPaaS Acceleration Alliance This membership enables integration of our cutting-edge speech recognition into CPaaS ecosystems, enhancing [real-time communication](https://www.youtube.com/watch?v=hiYthN4eDnA) experiences worldwide. - [Join the alliance](https://cpaasaa.com/) ## Customer Voice "We teamed up with Speechmatics to ensure we deliver the best speech technology on the market." Mariano Tan President & CEO, Prosodica part of Vail Systems ## Resources for contact centers ### Contact Centers — 5 value adds for using speech-to-text in contact center solutions - [Find out more](https://www.speechmatics.com/company/articles-and-news/5-value-adds-for-using-speech-to-text-in-contact-center-solutions) Our contact center expert, Ahmed Taya, guides you through how speech-to-text can bring a return on your investment in Contact Center Solutions. - Ahmed Taya — Enterprise Sales Lead ### Contact centers — Speechmatics partners with HoduSoft to transform communication in contact centers - [Find out more](https://www.speechmatics.com/company/articles-and-news/speechmatics-partners-with-hodusoft-to-transform-communication-in-contact-centers) Elevating omnichannel communication to new heights across contact centers around the world. - Blair Robertson — Account Executive ## Frequently Asked Questions ### Can you transcribe a range of accents and dialects? Yes, we transcribe a wide range of accents and dialects with high accuracy. Our advanced ASR models are designed for inclusivity, ensuring diverse voices are recognized regardless of language, accent, or dialect. This capability empowers global accessibility, enabling your contact center to support multiple languages and delivers reliable transcription across varied linguistic and cultural contexts. ### What languages do you support? Our AI model supports [56+ languages](https://speechmatics-website-git-preview-speechmatics.vercel.app/languages) for transcription, with 69 pairs supported for AI translation. #### Transcription [Arabic](https://speechmatics-website-git-preview-speechmatics.vercel.app/speech-to-text/arabic) - [Bashkir](https://speechmatics-website-git-preview-speechmatics.vercel.app/speech-to-text/bashkir) - Basque - Belarusian - [Bengali](https://www.speechmatics.com/speech-to-text/bengali) - Bulgarian - Cantonese - Catalan - Croatian - Czech - Danish - Dutch - English - Esperanto - Estonian - Finnish - French - Galician - German - Greek - [Hebrew](https://www.speechmatics.com/speech-to-text/hebrew) - Hindi - Hungarian - Indonesian - Interlingua - Irish - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Maltese - Mandarin (Traditional - & - Simplified) - Marathi - Mongolian - Norwegian - [Persian ](https://speechmatics-website-git-preview-speechmatics.vercel.app/speech-to-text/persian)- Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swahili - Swedish - [Tamil](https://speechmatics-website-git-preview-speechmatics.vercel.app/speech-to-text/tamil) - Thai - Turkish - Ukrainian - Urdu - Uyghur - Vietnamese - Welsh #### Translation Bulgarian - Catalan - Croatian - Czech - Danish - Dutch - English - Estonian - Finnish - French - Galician - German - Greek - Hindi - Hungarian - Indonesian - Italian - Japanese - Korean - Latvian - Lithuanian - Malay - Mandarin (Traditional - & - Simplified) - Polish - Portuguese - Romanian - Russian - Slovak - Slovenian - Spanish - Swedish - Turkish - Ukrainian - Vietnamese - Bokmål > Nynorsk #### Multilingual [Arabic](https://speechmatics-website-git-preview-speechmatics.vercel.app/speech-to-text/arabic) - Spanish - Mandarin - Malay - Tamil ### How can I talk to someone? Please feel free to email us at hello@speechmatics.com - we're here to help! ### How much does AI real-time speech-to-text cost? We can charge per second, minute or hour for AI transcription - for a more detailed breakdown please visit our [dedicated pricing page](https://speechmatics-website-git-preview-speechmatics.vercel.app/pricing). ### How many concurrent real-time connections can I have? If you sign up through our portal you get two concurrent real-time connections on the free usage tier. On our **Pro** tier you can use 50 concurrent streams, and for our 'Enterprise' customers we support as many connections as you require. ## **Enhance user experience with AI-powered speech recognition** Transform customer and agent experience by harnessing voice AI from Speechmatics. - [Speak to an Expert](https://speechmatics-website-git-preview-speechmatics.vercel.app/speak-to-sales) - [Try the API](https://portal.speechmatics.com/signup/)